Why PCES Chatbot?

Chatbots are a self-service model for delivering financial services over social media messaging platforms as well as being used as a communication channel to reach and engage both potential and existing customers with an intuitive user experience.

With Chatbots, customers can be reached in a way that is easiest for them, no need to download a mobile banking application of the financial institution or connect to internet banking.

Within the same messaging application that they interact with friends and family, they can interact with the bank’s Chatbot.

YOUR FINANCIAL SERVICES,

EASY AS TEXTING.

PCES Chatbot benefits

• Give real-time customer support
• Reach and engage both potential and existing customers
• Transform customers experience
• Provide secured automated digital banking

CHATBOT channels

Benefits to financial institutions

• Increased customer reach and Customer Engagement

► Increased sales

• Digitalized financial services and 24/7 support

► Satisfied Customers

• Automation of back-office operations

► Increased business efficiency and agility

• Easier implementation than Bank Apps

► Reduced total costs

DEMO

Automated chat banking

• Customer onboarding

• Account inquiry

• Funds transfer

• Loan inquiry

• Loan repayment

• Loan application

• Bill payments

• Agent cash-outs

• Agent cash-in

Secured financial services

• End-to-End Encryption with trusted SSL certificates

• Secured VPN connections between our platform and the integrated systems

• Enforced Token-based Authentication between integrated systems

• IP Whitelisting between connecting parties

• OTP codes for transaction approvals

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