Chatbots are a self-service model for delivering financial services over social media messaging platforms as well as being used as a communication channel to reach and engage both potential and existing customers with an intuitive user experience.

With Chatbots, customers can be reached in a way that is easiest for them, no need to download a mobile banking application of the financial institution or connect to internet banking.

Within the same messaging application that they interact with friends and family, they can interact with the bank’s Chatbot.