
Insights from the Microfinance Tech Summit Rwanda 2024: Digitalization Trends for Financial Institutions
In the journey toward digital innovation within the microfinance sector, at the recent Microfinance Tech Summit in Kigali, our Digitalization expert Christophe Bretagnolle presented invaluable insights on the rapidly evolving technological landscape. Here’s a summary of key points from his presentation, tailored to microfinance institutions working with SMEs and rural clients
The Necessity of Adapting to Digitalization
Technology is advancing at an unprecedented rate. However, digitalization is here to stay, and microfinance institutions must adapt to remain competitive. Progress may be gradual, but it’s essential to move forward steadily to meet the evolving needs of clients. Staying stagnant means risking being left behind as clients embrace new technologies.
Key Technologies to Consider
Digital Money and Cards
While useful, cards can be costly for informal businesses and agriculture due to high initial and operational expenses.
Mobile Money
A crucial area for microfinance. Mobile Network Operators (MNOs) excel here, creating abundant electronic cash. Institutions should collaborate with MNOs rather than compete, leveraging regulated bank accounts to facilitate digital transactions.
Payment Platforms and Remittances
Partnering with payment and remittance platforms can expand your reach. Sharing a portion of a larger market is more beneficial than owning a small, isolated segment. This approach fosters growth and increases revenue streams.
Virtualization and Cloud Computing
Transitioning from owning data centers to utilizing external services can stabilize costs and improve financial planning. However, regulatory challenges persist, as many central banks restrict data from being stored outside the country. Local data centers can be a viable solution. This shift requires careful planning and training for IT staff to handle new technologies effectively.

PCES’s digitalization expert Christophe Bretagnolle presenting on the rapidly evolving technological landscape, at the Microfinance Tech Summit in Kigali 2024.
Middleware Solutions
Financial institutions face complexities with multiple software systems. Middleware acts as a central hub, streamlining communication between various software components. This reduces the need for extensive core banking system overhauls, allowing for incremental updates and integration of new technologies.
Artificial Intelligence (AI)
AI is transforming industries worldwide. While it’s not an immediate change, preparing now is crucial. Structuring and digitalizing data is fundamental for AI integration. Future applications include enhanced risk assessment, strategic planning, decision-making, and client communication. Effective AI implementation relies on well-organized data, not just Excel spreadsheets.
The Importance of a Bottom-Up Approach
In addition to leveraging new technologies, embracing a bottom-up approach is essential. Employees who interact directly with clients possess valuable insights into their needs and challenges. By listening to these frontline workers, microfinance institutions can gain a better understanding of client requirements and tailor solutions accordingly. Engaging with staff on the ground ensures that the technologies adopted are truly beneficial and aligned with client needs, fostering a more client-centric approach.
Preparing for the Future
Microfinance institutions should adopt a strategic approach to technological advancements. The journey is a marathon, not a sprint. Careful planning and a clear understanding of your objectives are essential before adopting new technologies. Today’s efforts will pave the way for tomorrow’s success.
This article highlights the importance of embracing digitalization and adapting to technological changes. By staying informed and proactive, microfinance institutions can continue to meet the needs of their clients and thrive in an ever-evolving landscape.
Author: Christophe Bretagnolle