Where banking
meets convenience

Agency banking is banking service that allows customers to conduct their banking transactions through third-party agents rather than directly with a bank. Helps to promote financial inclusion. By leveraging the network of agents, banks can reach out to previously underserved segments of the population, such as rural communities and low-income households. This, can help to stimulate economic growth and development in these areas.

This innovative product has the potential to revolutionize banking, especially in areas where access to traditional banking services are limited.

Advantages of Agency Banking

• Provide cost-effective and convenient banking and financial services to people close to their homes or workplaces
• Reach new customers who may not have previously used banking services, expand your customer base and increase revenue
• Build trust and increase customer loyalty by providing financial services through agency banking, while increasing financial inclusion

Benefits to financial institutions

• Customers can perform transactions through agents at their preferred locations and times.

► Convenience

• Reduced operational costs due to the use of agent networks instead of physical branches.

► Cost-Efficiency

• Agents offer personalized assistance, fostering stronger customer relationships.

► Customer Engagement

• Access to new and remote markets, expanding an institution’s customer base.

► Market Expansion

• Interactions with agents generate valuable data for informed decision-making.

► Data Utilization

• Agency banking facilitates the institution’s digital transformation journey.

► Digital Integration

• Strong partnerships with agents enhance the institution’s reach and impact.

► Partnership Growth

• Agency banking encourages innovation in financial service delivery.

► Innovation Driver

• Agents, often local, empower their communities with financial services.

► Community Empowerment

• Agency banking extends financial services to underserved populations, promoting economic inclusivity.

► Financial Inclusion



What is agency banking?

Agency banking is a financial service delivery model where banks collaborate with third-party agents, such as individuals or businesses, to provide banking services to customers in remote or underserved areas. These agents act as extensions of the bank, offering services like deposits, withdrawals, money transfers, and bill payments.

How does agency banking work?

In agency banking, authorized agents facilitate various banking transactions on behalf of a bank. Customers can visit these agents, who are often located closer to their homes or businesses, to conduct financial transactions. Agents use digital platforms and tools provided by the bank to process transactions securely and efficiently.

What is the purpose of offering agency banking services?

Offering agency banking services aligns with commitment to financial inclusion. It allows the bank to extend their reach to underserved communities, providing them with essential banking services while expanding their customer base.

How does agency banking benefit the bank?

Agency banking offers multiple benefits to the bank. It helps reduce the costs associated with establishing and maintaining physical branches in remote areas. Additionally, it enables the bank to offer banking services to a wider audience, driving customer acquisition and retention.

What services can customers access through agency banking?

Agency banking services empower customers to perform a variety of financial transactions, including cash deposits, withdrawals, fund transfers, loan repayments, bill payments, and utility payments. These services are extended through bank’s authorized agents.

How does the bank monitor agency banking activities?

The Bank can maintain a comprehensive monitoring system that enables real-time tracking of agency banking transactions. Through the centralized platform, the transactions are secure, compliant, and aligned with quality standards. Regular performance evaluations further enhance oversight.

How does the bank ensure data security and customer privacy?

Data security and customer privacy are paramount. The agency banking agents are provided with secure technology platforms equipped with encryption and authentication measures. A strict compliance with data protection regulations to safeguard customer information is also enforced.

What technological support is offered to agency banking agents?

The agency banking agents are equipped with user-friendly digital platforms that streamline transaction processing, account management, and reporting. This technology empowers agents to provide efficient services while ensuring accuracy and compliance.

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