PCES Chatbot was recognized as an effective automated solution for MFIs at the MFC’s webinar
The Microfinance Centre as a social finance network which unite organizations including MFIs, organized series of webinars and one of them “Digitalize or die” was discussing the challenges and the needs of a digitization for traditional financial institutions. As the pandemic has clearly accelerated this process, the financial institutions have to take the digital transformation seriously.
The speakers were from different software / IT companies offering digital CBSs and digitization services. Also PCES was honored participant in this webinar and panel discussion, represented by Faisal Abdul Wahab, a Digital Innovator and Managing Partner at PCES.
Our product, the PCES Chatbots (product link), was brought to attention as one of the most effective tool for providing financial services nowadays through customers experience, for both interested parties, the financial institutions and the customers as end-users, especially when the pandemic is happening and digitization processes are imposed.