Most financial institutions in Africa have accepted one truth: the future is digital. From launching USSD services to mobile apps, agent banking, or integrations with M-Pesa and MoMo, the move to digital channels is no longer optional. But there’s a growing problem hidden beneath all this progress. Despite major investments in front-end tech, many institutions are still struggling to make these services work together. Apps crash. USSD sessions timeout. Agent data gets lost. And behind the scenes, IT teams are working overtime to stitch it all together. The root cause? They’re missing the middleware layer. ...