Across much of Africa, banking does not happen inside branches. It happens on phones, often basic ones, used in markets, on farms, and in informal businesses. For millions of people, these phones are not conveniences. They are the primary connection to financial services. Over the last decade, mobile money and mobile banking have changed how value moves across the continent. But access alone has not solved everything. Many users still struggle with understanding products, navigating interfaces, and getting timely support. This is where chatbots are increasingly playing a role. Not as experimental technology,......