Why growth alone won’t save Africa’s MFIs… and what will

Expanding your loan portfolio or opening new branches might look like growth on paper, but behind the numbers, many MFIs are struggling. Reports arrive late, staff are overwhelmed by manual tasks, and errors quietly pile up. Growth without operational resilience is like building a house on sand, impressive from afar, but unstable up close. African MFIs are scaling faster than their systems can handle, and this hidden inefficiency can quietly undermine impact. The real challenge isn’t growth itself, it’s growing wisely, with tools that keep your operations agile, efficient, and ready for the next step.

The illusion of expansion

Imagine a rural microfinance institution (MFI) in East Africa. It opens five new branches in one year. It grows its loan portfolio by 30 %. On the surface, it’s thriving. But behind the scenes: staff are drowning in manual tasks, systems don’t talk to each other, month‑end reports arrive late or with errors, and operating costs are skyrocketing.
Here’s the paradox: growing fast without solid systems leads to hidden problems.

Academic research confirms this risk. In a study of 416 MFIs across sub‑Saharan Africa, the authors found that operational self‑sufficiency (OSS),this measures whether an institution can cover all its expenses with its revenue, and depends heavily on how much it spends compared to its assets and how much revenue it generates from them. One major takeaway: serving many clients didn’t always trade off with sustainability, but cost control did.
In a separate 2024 study covering 95 African MFIs between 2005–2018, efficiency was strongly impacted by risk exposure, size, and institutional type (NGO vs. cooperative). The majority of MFIs were less efficient because of these structural factors.

So yes, growth is admirable. But by itself, growth isn’t enough.

The roots of the problem

Let’s unpack what sits beneath the surface of growth‑without‑resilience:

Operational inefficiency

• Manual tasks, paper ledgers or spreadsheets, and disconnected branch processes inflate costs.
• One paper estimated that many MFIs had cost‑efficiency scores around 40–50%.
• Therefore, the operations manager might spend half his day reconciling files rather than serving clients.

System rigidity

• Growth often demands new products, new geographies, new client segments, and legacy platforms resist change.
• When adding a data field takes weeks or requires a vendor, the system becomes a bottleneck.

Funding & profit pressure

• Donor funds and concessional capital are tightening. MFIs relying on them face strategic risk.
• The 2024 efficiency study found subsidies (grants) were negatively correlated with financial efficiency.
• With shrinking margins, the only remaining lever is operational cost reduction.

Risk and compliance Strain

• Larger portfolios mean more exposure to credit risk, regulatory requirements, and the need for real‑time data.
• Without strong systems, risk creeps in silently.

The real opportunity is resilient growth

What separates resilient MFIs from vulnerable ones?

Financial growth then becomes sustainable growth,powered by efficiency, agility, and clarity.

A real story: “Turning one MFI around”

Consider a mid‑sized MFI in Central Africa that rolled out a new core system.

• Before: new loan product took 8 weeks to implement; branches were operating in silos; monthly compliance reports arrived 2–3 weeks late.
• After: within three months the system allowed product configuration in hours, dashboards illuminated branch performance, and staff spent more time with clients than with spreadsheets.

Growth resumed, but now it had a foundation. This transformation speaks to the shift from tasks to outcomes, from tools to strategy.

What you can do tomorrow

• Audit your system: How long does it take to change a data field? Add a branch? Integrate with mobile money?
• Map your processes: Identify where paper, re‑entry, and delays exist.
• Clarify your metrics: What matters? Cost per borrower? Time to loan approval? Data turnaround?
• Invest in flexibility: Choose systems designed for change, not just as a replacement of yesterday’s tools.

The path forward

Growth isn’t about adding branches and clients. It’s about delivering value sustainably. MFIs that invest in operational agility, data clarity, and adaptable systems will win in the next chapter. Those who don’t will find themselves weighed down by the very networks they built.

Because in finance, scale without control is a liability.

See how Akiba, a core banking solution designed for Africa’s realities, can streamline your operations, reduce risk and support resilient growth.

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