Definition of the agent model, implementation, technologies and system specification for an agency banking network throughout Ghana. Reaching the last mile to customers in rural area is always a difficult challenge for financial institutions and agency banking is a recognized and powerful channel to achieve it. For the Apex group in Ghana with a strong focus on providing financial inclusion to the most remote area in the country with their rural banks, this was an essential element to success. However, the heterogeneous nature of their operations created a unique technological and operational challenge......

Continue Reading